In which order does Bookeo show additional options to customers when they...
When customers make a booking, Bookeo will show some additional options before customers pick a day and a time...
View ArticleCan I offer a weekly tour/class/workshop or a course and set that it is...
Yes, it is possible to offer a weekly or special tour/class/workshop or a course as private on a specific day ...
View ArticleThe map marker of my business is not coming up at the right location on the...
You can add a place in Google Maps, as you can see in Google's tutorial at https://support.google.com/mapmaker...
View ArticleCan I add pictures to my additional options?
Yes it is possible to include a picture in the description. 1. Upload the picture file in your web site, and ...
View ArticleCan I add a registration form / questionnaire to the booking page?
Yes it is possible to add a registration form / questionnaire to the booking page, with questions and fields, ...
View ArticleI accidentally canceled a class/tour/workshop. Can I restore it and all its...
If you accidentally canceled a class/tour/workshop - from your Bookeo Calendar - and all its bookings, you can...
View ArticleCan I add items to a booking without setting them up in Bookeo?
You can add items to a booking without setting them up in Bookeo. For example you can add the sale of a book, ...
View ArticleCan I give a custom discount to my customers?
You can give a custom discount to your customers from your Bookeo back-end. 1. Go to your Bookeo Calendar and...
View ArticleHow can I delete a time block in my calendar?
If you want to delete a time block you created in your Calendar: 1. Go to your Bookeo Calendar 2. Click on t...
View ArticleCan I prevent customers from double booking the same time slot?
It is possible to prevent customers from double booking the same timeslot. This feature can be specifically e...
View ArticleIs it possible to show the name of the participants in the booking preview...
Yes, it is possible to show the name of the first participant to a booking in the bookings preview of a class/...
View ArticleWhere can I see participants linked to a customer?
Participants linked to a customer are participants to a booking made by a specific customer. If a parent makes...
View ArticleHow can I search for bookings made for a specific participant?
If you want to search for bookings made for a specific participant: 1. Go to your Bookeo Calendar 2. Type th...
View ArticleNumber custom field for customer and participants
With a number custom field, customers will be required to input a number. 1. Go to Settings>Customer Detai...
View ArticleCheckbox custom field for customer and participants
With a checkbox custom field, customers will be required to tick a checkbox, for example to answer a question....
View ArticleMultiple choice custom field for customer and participants
With a multiple choice custom field, customers will be required to pick one of the options from a scroll down ...
View ArticleFree text custom field for customer and participants
With a free text custom field, customers will be required enter text - for example notes, comments - in a fiel...
View ArticleCan I collect customer and participants details (standard and custom fields)?
You can collect details of the customer and participants to a booking, using standard fields and custom fields...
View ArticleCan I send emails to customers and emails/SMS to account users when creating...
If you want to send emails to your customers or emails/SMS to the users of your account when you create, chang...
View ArticleCan I resend the booking confirmation email to my customers?
if you want to resend the booking confirmation email to your customers: 1. Go to your Calendar 2. Click on t...
View ArticleDo you have an API
Yes, Bookeo has an API. You can see the API documentation at http://www.bookeo.com/api
View ArticleCan I set the default participant (for example adult or child) for each...
You can set the default participant - for example adult or child - for each workshop, class or tour you offer....
View ArticleCan I set holiday and closing periods for my business?
You can easily set holiday and closing periods for your business: 1. In Bookeo Appointments, go...
View ArticleCan I set up a base price plus a price per person over a number of...
Yes, you can set a base price for a specific number of participants and a per person price for additional part...
View ArticleIs it possible to prevent the booking calendar from showing the first...
By default, your booking page shows the first available date for bookings. However, if you want, you can prev...
View ArticleCan I show dates without classes/tours/games in my booking page?
When you use the booking mode to show upcoming classes/tours/games in your booking page, by default Bookeo wil...
View ArticleCan I set that a class/tour/game/event/workshop can be booked only by...
You can hide a class/tour/game/event/workshop on a specific date and time from your booking page, and set tha...
View ArticleDo you offer an affiliate / reseller program?
Bookeo has an affiliate/reseller program. You can find information on this prgram and instructions on how to s...
View ArticleWhere can I find the Bookeo API?
Yes, we do have an API. You can find information and documentation of the Bookeo API here: https://www.bookeo....
View ArticleWhat should the URL of my standard web booking page be?
When you sign up for Bookeo's 30-day trial, you are required to select the URL of your standard web booking pa...
View ArticleHow can I reschedule a booking from my Bookeo Calendar?
It's easy to reschedule a booking from your Bookeo Calendar. 1. Go to your Bookeo Calendar 2. In the Search ...
View ArticleCan my customers pay for their bookings by bank transfer?
Customers cannot pay by bank transfer when making a booking on your booking page. Bank transfers can take seve...
View ArticleCan my customers change, reschedule or cancel their bookings online?
You can let customers change, reschedule and cancel bookings online. 1. Go to Settings>Booking Preferences...
View ArticleCan I offer a faster checkout for my bookings (express checkout)?
You can offer a faster checkout for your customers, so that additional options to a booking, customer and paym...
View ArticleCan I print name labels for participants to a class/tour?
If you want to print name labels, you can generate a booking report: 1. Go Marketing>Reports 2. Click on ...
View ArticleCan a customer book a class/tour/game and let participants to that booking...
If you want to let a customer book a class/tour/game and let participants pay for their own tickets, you shoul...
View ArticleHow to cancel a booking from your Bookeo calendar
You can easily cancel a booking from your Bookeo dashboard as explained below: Cancel a booking for a cla...
View ArticleCan Bookeo send the daily roster/bookings for my staff?
If you want to send the daily roster/bookings to your staff, you should: 1. Set up your staff as users in acc...
View ArticleHow can I set up a new schedule for my class/tour/workshop?
You can easily create a new schedule for your tour, whether: there are upcoming bookings that would not b...
View ArticleI no longer offer an additional option. How can I safely remove it without...
If you no longer offer an additional option, you can hide it from your customers, and keep all the relevant da...
View ArticleCan I set a default country and/or state for my customers' address?
If the majority of your customers are from a specific state and/or country, it is possible to set a default co...
View ArticleCan I set up additional options that customers can see but only my staff edit?
Yes, you can set up additional options that your customers can see but only your staff can edit. When you set...
View ArticleCan I set up additional options that only my staff can see and control...
Yes, you can set up additional options that only your staff can see and control. When you set up your additi...
View ArticleHow to set up Terms and Conditions
Bookeo lets you set Terms and Conditions that customers must agree in order to complete their booking. You can...
View ArticleCan I ask customers to agree to specific conditions unbundled from Terms and...
Bookeo lets you ask customers to agree to specific conditions unbundled from Terms and Conditions with checkbo...
View ArticleCan I duplicate a tour/class/workshop?
You can simply copy an existing tour/class/workshop, then quickly change some of its settings to create a new ...
View ArticleWhat happens if I delete a resource?
Depending on the account type you are using and on how you set up the services you offered, if you delete a re...
View ArticleI forgot the password of my Bookeo account. How can I set a new password?
If you have forgotten the password associated with your account: 1. Go to https://signin.bookeo.com 2. Click...
View ArticleServices/classes/tours visibility: any customers, members only, show to non...
The Visibility feature lets you set if your services/classes/tours will be shown and can be booked by any cust...
View ArticleBooking limits: how max. and min. in advance customers can make a booking
Bookeo lets you set how max. and min. in advance a booking can be made online by your customers for a class, c...
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